Boutique hotels, country houses, private estates..

I have been a General Manager in luxury and boutique hotels for a number of years. Working up the chain of command in some of the UK's finest hotels.

As General manager of The Lace Market Hotel, I increased the Average Daily Rate by over 20% in two years, taking the city average over £100 for the first time.

Summer Lodge, Relais Chateau  Senior Receptionist
The Vineyard at Stockcross, Relais Chateau  Front of House Manager
Forte, Global chain Regional Rooms Division Manager
Alias Hotels, Boutique hotel group General Manager and rooms troubleshooter
Hand Picked Hotels, Red Star hotels  Resident Manager
Le Monde, Boutique hotel    Launch Sales, Marketing and PR Consultant
Lennoxlove, 5 star historic house  Opening General Manager
The Lace Market Hotel, City hotel of the year, Johansons General Manager

I am not a group of suited, hands off consultants, I am very much part of the industry and work with you every step of the way on short, medium and long term projects.

No boardroom meetings (unless wholly necessary), no jargon and no hidden agendas. I only recommend products and systems I know and trust and value integrity most of all.

I have in depth knowledge and experience in the luxury market and understand the needs of independent properties.

"Our launch was the hottest ticket in town...Susanne brought focus and tenacity to all aspects of our launch and also kept operations on their toes."

"We have had the pleasure of working with Susanne many times over the years and have always found that her approach has been very professional. She works hard and is 100% committed to her job and demands the same from her colleagues and suppliers. I would have no hesitation in recommending Susannne to any organisation.”

"I have at last found someone/ a company who can advise me clearly and forthrightly on how to push my business forward. No nonsense advice from very knowledgeable people.

I can't stress just how enlightening some of our sessions have been. A lot to take in but so invaluable."